Question 1

What is Quiet Loon?

Accepted Answer

Quiet Loon is a family organisation tool that reads the emails flying at you — school newsletters, club updates, activity notices — and automatically pulls out the events, tasks and deadlines so you never have to. Think of it as a very calm, very organised personal assistant for family life.

Question 2

How do I get started?

Accepted Answer

Sign up, and you'll get a personal Quiet Loon email address. Forward any family email to it — school newsletters, club updates, anything — and we'll extract what matters and add it to your dashboard automatically. You can also set up auto-forwarding from your email app so it happens without you having to think about it. Once you're in, we have step-by-step guides for Gmail, Outlook and Apple Mail waiting for you.

Question 3

Do I need to install anything?

Accepted Answer

Nope. Quiet Loon is a web app — it works in any browser on any device. No downloads, no app store, no setup. Just sign in and you're running.

Question 4

Can I use Quiet Loon if I'm not in the UK?

Accepted Answer

Yes. Quiet Loon is built in the UK but works for any English-speaking family — US, Canada, Australia, Ireland, New Zealand, or anywhere else. The dashboard, reminders and support are in English, so you'll need to be comfortable reading English. Pricing shows in GBP at the moment (with rough USD/EUR equivalents on the homepage), but Stripe handles the currency conversion automatically when you check out.

Question 5

Can I filter school emails by my child's year group?

Accepted Answer

Yes. Add each of your kids under Family with their school year, and Quiet Loon will quietly tag anything we extract with the year it relates to. So 'Reception Christmas show' gets a Reception badge and doesn't clog the dashboard if your eldest is in Year 6.

Question 6

What does Quiet Loon pull out of emails?

Accepted Answer

Events (with dates, times and locations), tasks (things you need to do, with deadlines), and reminders. Everything lands on your dashboard organised and ready to act on.

Question 7

Does it read PDF attachments too?

Accepted Answer

Yes. If an email has a PDF attached — a newsletter, a club schedule, a nursery letter, a trip flyer — we extract information from that too. A lot of the important stuff is buried in attachments, so we make sure nothing gets missed.

Question 8

What if my school sends emails in Spanish, French, or another language?

Accepted Answer

We handle them. Quiet Loon's extraction works on emails in dozens of languages — Spanish, French, German, Polish, you name it. The event titles and locations come through in the original language (because that's what they actually are), and they sync to your calendar exactly as written. The reminder messages we send are in English, but they'll include the original event details. Particularly useful if your school district sends dual-language emails, or you've got family communications coming from international schools or non-English-speaking activity providers.

Question 9

What if something gets extracted wrong?

Accepted Answer

It can occasionally misread a date or miss something in a complex email. We always recommend checking important details against the original — that's why we keep a copy of every email in your Emails tab. And if anything's off, you can edit events and tasks directly from the dashboard.

Question 10

Can I edit events and tasks after they're extracted?

Accepted Answer

Yes. Everything on your dashboard is editable. If a date is wrong or a title needs tweaking, just tap it and update it directly.

Question 11

Will Quiet Loon work with ParentPay, ParentMail, or School Gateway emails?

Accepted Answer

Yes. Anything that arrives in your inbox can be forwarded, regardless of who sent it. ParentPay payment requests, ParentMail newsletters, School Gateway absence forms, club booking confirmations. Quiet Loon reads them all the same way and pulls out the events, deadlines and amounts you need to know.

Question 12

Does Quiet Loon work for after-school clubs and activities, not just school?

Accepted Answer

Yes. Any email that lands in your inbox is fair game. Swimming, football, ballet, scouts, music lessons, holiday clubs, birthday party invitations from other parents. Forward them to your Quiet Loon address and we extract the dates and tasks the same way as school emails.

Question 13

How do I forward emails to Quiet Loon?

Accepted Answer

Every account gets a unique address like family-abc123@inbound.quietloon.com. Just forward any email to that address and we'll process it automatically. You can find your address on your dashboard — there's a Copy button right there.

Question 14

What kinds of emails should I forward?

Accepted Answer

Anything with a date, a task or a deadline in it — schools, nurseries, swimming clubs, dance classes, sports teams, activity providers, birthday party invites, holiday camps. If you'd normally have to remember it yourself, forward it to Quiet Loon instead.

Question 15

Can I set up automatic forwarding?

Accepted Answer

Yes — and we'd recommend it. Set up an auto-forwarding rule in your email app and everything relevant will arrive without you lifting a finger. For Gmail specifically, we intercept the verification email and show a banner on your dashboard so you can confirm with one click — no digging required. Step-by-step guides for Gmail, Outlook and Apple Mail are waiting inside the dashboard once you sign up.

Question 16

What if I forward something irrelevant?

Accepted Answer

No problem. If an email doesn't contain any events or tasks, we'll note it was received and move on. Nothing will appear on your dashboard unless there's something worth surfacing.

Question 17

Can I forward emails from more than one inbox?

Accepted Answer

Yes. Each family member can set up forwarding from their own email account into your shared Quiet Loon address. Mum's school emails, dad's club confirmations, the grandparent's birthday-party invite they got because they were on the school-gate WhatsApp group. All in one place.

Question 18

Can events appear in my Apple or Google Calendar?

Accepted Answer

Yes. Every account gets a family calendar feed you subscribe to once — then every event we extract shows up in your calendar automatically. Sync speed is controlled by your calendar app (Apple, Google and Outlook all handle it differently) but in most cases it's quick. One thing to know: if we re-process an email, you might briefly see a duplicate entry — it clears itself on the next refresh. It's rare, but we'd rather be upfront about it.

Question 19

Will I get reminders?

Accepted Answer

Yes. Quiet Loon sends reminders before events and deadlines — the day before and on the morning of, by default. You can also opt in to WhatsApp reminders in Settings so they arrive right where you already are.

Question 20

What's the weekly digest?

Accepted Answer

Every week (on a day and time you choose in Settings), we send you a summary email of everything coming up — events, tasks, anything outstanding. It's a calm Sunday morning overview so nothing sneaks up on you.

Question 21

Can I set up weekly recurring reminders like 'library book Wednesday night'?

Accepted Answer

Yes, this is one of our most-requested features. Open the tasks tab, tap Recurring reminders at the top, and add the rule. Pick which days, what time, and who it's for. Premium accounts get the reminder by email and WhatsApp, Basic accounts by email.

Question 22

How do WhatsApp reminders work?

Accepted Answer

If you've added your phone number and opted in, Quiet Loon sends reminder messages via WhatsApp ahead of events and on the day. They come from our verified WhatsApp number, not a personal account. WhatsApp delivery is included on the Premium plan.

Question 23

Can my partner use Quiet Loon too?

Accepted Answer

Yes — you can invite a family member to join your account. Go to Settings and generate an invite code. They sign up, enter the code, and you're both looking at the same dashboard, the same events, the same tasks. No more "did you know about this?"

Question 24

Does Quiet Loon know which child is which?

Accepted Answer

Yes — automatically. When an email mentions a child by name, Quiet Loon picks that up and tags the event or task to them. No need to register your children's details.

Question 25

Is my family's data kept separate from other families?

Accepted Answer

Completely. Each family has its own isolated account. No other family can see your data, and we never mix it.

Question 26

How is Quiet Loon different from a shared Google Calendar?

Accepted Answer

Google Calendar is a place to put events you already know about. Quiet Loon is a place that finds them for you. We read your school and club emails, extract the dates and tasks automatically, and feed them into a calendar you can then share. You still get a regular calendar feed at the end so it works alongside Google Calendar, not instead of it.

Question 27

Can I add kids at different schools?

Accepted Answer

Yes. Add each child under Family with their own school and year group. Quiet Loon keeps everything attributed correctly so you can tell at a glance which event belongs to which kid.

Question 28

How much does Quiet Loon cost?

Accepted Answer

£9.99 per month, or £99.99 per year — that's the equivalent of £8.33 a month, saving you two months compared to monthly billing. One price, everything included.

Question 29

Is there a free trial?

Accepted Answer

Yes — every new account starts with a 14-day free trial. Your card won't be charged until day 15. Cancel any time before then and you won't pay a thing.

Question 30

Can I cancel any time?

Accepted Answer

Yes, absolutely. Cancel from Settings at any time and you won't be charged again. You'll keep access until the end of your billing period.

Question 31

Is payment secure?

Accepted Answer

Payments are handled by Stripe — one of the most trusted payment processors in the world. We never see or store your card details.

Question 32

Does Quiet Loon read all my emails?

Accepted Answer

No — and this is important. Quiet Loon works by selective forwarding, not inbox access. We never connect to your inbox, request inbox permissions, or read anything in the background. There's no OAuth login, no 'allow access to Gmail' step. You forward specific emails to your unique Quiet Loon address — that's it. We only ever see exactly what you choose to send us, nothing more.

Question 33

Who can see my emails?

Accepted Answer

Only you and your family members. We never share your email content with anyone. See our Privacy Policy for the full picture.

Question 34

Is my data used to train AI?

Accepted Answer

No. We use Google Gemini's paid API, which explicitly does not use your data to train or improve AI models. Google retains request logs for a limited period solely for abuse monitoring — your email content is not used for any other purpose.

Question 35

Should I trust everything Quiet Loon extracts?

Accepted Answer

Use it as a helpful prompt, not a guaranteed fact. AI is very good but not infallible — always double-check critical dates (trips, medical appointments, exams, recitals) against the original email. We say this clearly on every page because we think it matters.

Question 36

Is Quiet Loon GDPR compliant?

Accepted Answer

Yes. We're a UK-registered company, our data is processed in line with UK GDPR, and you can delete your account and all associated data at any time from Settings. We never sell data and we don't share it with advertisers.

Question 37

Can I delete a child's data?

Accepted Answer

Yes. Remove a child from the Family page and their record is deleted, along with the year-group tagging on any past events linked to them. If you'd rather wipe everything at once, you can close your account from Settings and we remove all family data within 30 days.

Frequently asked questions

Getting started

What gets extracted

Email forwarding

Calendar & reminders

Family & sharing

Pricing & billing

Privacy & AI

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